Service Guarantee
Returns &
Exchanges.
Your satisfaction is essential. If your acquisition does not meet your expectations, we offer a streamlined process for returns.
14-Day Window
Requests must be initiated within 14 days of delivery.
Secure Pickup
We arrange fully insured courier collection for all returns.
Full Refund
Refunds are processed after quality inspection.
Conditions
To be eligible for a return, the item must be in its original, unworn condition with all protective seals, tags, and security packaging intact. All original documentation, including GIA certificates, must be returned.
Exclusions
Bespoke commissions, personalized engravings, and items marked as 'Final Sale' are not eligible for return or exchange. These items are crafted specifically to your requirements.
The Process
1. Contact our concierge to initiate a Return Request. 2. A secure shipping label will be provided. 3. Schedule a pickup with our specialized courier. 4. Upon receipt, our gemologists will perform a quality audit before your refund is issued.
Security Note
For security reasons, returns sent without a prior Return Request or via unauthorized couriers will be refused. Lume Vault is not responsible for items lost in unauthorized transit.
Ready to start?
Speak with a specialist to begin your return.